FAQ - Frequently Asked Questions

Who runs Cloak & Gamer?

Cloak & Gamer is run by three lifelong board gamers—Matt, Rog, and ’Chelle—right here in the Midwest. We’re a small, passionate team focused on fast shipping, great pricing, and a curated selection of the games people love to play.

Are you a real business?

Yes! We are an independently owned online board-game retailer serving customers across the United States. We attend conventions, demo games, and work directly with distributors to keep popular titles in stock.

Why buy from Cloak & Gamer instead of big-box stores?

We offer curated recommendations, up to 20% off MSRP, fast Midwest shipping, and friendly service from real gamers. Many customers prefer supporting a small business that truly knows and loves the hobby.

How fast do you ship?

Most orders ship within 1–2 business days. Once shipped, delivery usually takes 2–5 business days depending on your location.

Do you offer free shipping?

Yes — all U.S. orders over $99 ship free.

Where do you ship from?

We ship from the Midwest, allowing most customers across the U.S. to receive their games quickly.

How can I track my order?

You’ll receive a tracking link by email as soon as your order ships.

Why are your prices lower than MSRP?

We price most games up to 20% below MSRP to give customers great value while staying competitive. We believe board gaming should be accessible—and fun!

Are your games new and sealed?

Yes. Every game we sell is brand new, factory-sealed, and sourced from trusted distributors.

What if a game is out of stock?

If a game is out of stock, it typically means the distributor is between print runs. Many popular titles return within a few weeks. You can check back or message us for an estimated restock window.

What is your return policy?

If your order arrives damaged or incorrect, we’ll make it right. For unopened games, returns are generally accepted within 30 days—just contact us with your order number.

What if my game is missing pieces?

Publishers are great about replacing missing components quickly. If you need help contacting them, we’re happy to assist.

How do I reach customer support?

You can reach us anytime through our contact page or by replying to your order confirmation email.

How do you choose which games to carry?

We focus on games with strong replayability, great community feedback, excellent reviews, and consistent demand. We use BGG data, reviewer insight, community trends, and real sales patterns to keep our catalog focused and high-quality.

Can you help me choose a game?

Definitely! Tell us your group size, experience level, and what you enjoy, and we can recommend games that will fit your table perfectly.

Do you review or rate games?

While we don’t run a review blog, we integrate insights from top reviewers, conventions, and customer trends to help shoppers choose the best games for their needs.

Do you attend conventions?

Yes! You can find us at major Midwest conventions, including:

• C2E2 in Chicago
• Fan Expo in Chicago
• Twin Cities Con in Minnesota
• Des Moines Con in Iowa

We love meeting fellow tabletop fans, demoing games, and bringing a little cloak-flair to every event.

Do you offer gift options?

We don’t offer wrapping yet, but board games make excellent gifts and our fast shipping is great for birthdays, holidays, and game-night surprises.

Is it safe to shop on your site?

Yes. Your checkout is securely processed by Shopify, and we never store your payment information.

What if my question isn’t listed here?

Just reach out! We’re always happy to help you find your next favorite game or answer anything about your order.

Contact Us with any questions.